Get Started

Great news, your new device is on the way!

So, what do you do when it arrives?

Turn on your new device and follow the activation steps.

Did you participate in a trade-in offer?

Your new device will need to be activated before manually processing your trade-in.

Before trading in an Apple device, you must turn off the Find My iPhone feature.

>Go to Settings > click on Your Name at the very top > iCloud > Find My iPhone

From here, click the green slider to turn off. Once selected, you will be prompted to enter your Apple ID and password in the pop-up window. Then, tap “Turn Off” to confirm.

Ready to start your trade? Here's how

Step 1: Sign in to your My Verizon account.
*You MUST be logged into your My Verizon Account to view and claim your trade-in promotion. You can log in on the My Verizon app or at www.verizon.com.

Step 2: Click here to complete your trade and follow these instructions.

Having trouble activating your new device?

Please call 877-807-4646.

Unless you want to start with a blank slate, you’ll want to transfer all the content from your old device to your new one.

Click the link to get step-by-step instructions walking you through the data and content transfer.

Don’t forget the accessories.

Shop cases, screen protectors, chargers, earbuds and more at your local Wireless Zone® store.

Contact us if you have any questions or need assistance.