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Wireless Zone® independently operates this site and is a Verizon Authorized Retailer.

FAQ

> Is this Verizon?

No. We are Wireless Zone®, an Authorized Retailer of Verizon Wireless products and services.

> How do I find my local Wireless Zone® store?

Click Store Locator to find your nearest location.

> How can I pay my Verizon Wireless bill?

Your local Wireless Zone® store can process your payment quickly and efficiently.

> How do I learn to use my new smartphone device?

Many of the Wireless Zone® stores offer classes or one-on-one instruction on smartphone devices. You can contact your local store for information on upcoming classes.

> What is the Wireless Zone® return policy?

You may return or exchange any device or eligible accessories one time within thirty (30) days of either the date of purchase (in-store purchases) or the date of shipment (for direct fulfillment device purchases). Merchandise received as an exchange cannot be re-exchanged or returned for a refund. All returned or exchanged merchandise MUST be: (i) in like-new condition, (ii) in the original packaging with the box intact and not marked or written on, and (iii) accompanied by the original sales receipt. Wireless Zone will not accept a device for exchange if it has any signs of physical damage (scratches, cracks, etc.). Prepaid only devices are not eligible for return once they are activated.

Accessories: Accessories must be purchased in-store to be eligible for return. Accessories ordered via Wireless Zone’s ‘Endless Aisle’ dropship program are not eligible for return or refund and you may not cancel your order once placed. SD Cards and In-Ear Headsets are not returnable. Prepaid Cards and Processing Fees are nonrefundable. Screen protectors/glass are not eligible for defective returns.

> Can I return an item I purchased at a Wireless Zone® store to a Verizon Corporate store?
Can I return an item I purchased at a Verizon Corporate Store to a Wireless Zone® store?

No. The item needs to be returned to the store it was purchased. The item MUST be accompanied with the original sales receipt.
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