FAQs at Wireless Zone

FAQs

Q: Is this Verizon?

A: No. We are Wireless Zone, an Authorized Retailer of Verizon Wireless products and services.


Q. How do I find my local Wireless Zone store?

A: Click Store Locator to find your nearest location.


Q. How can I pay my Verizon Wireless bill?

A: Your local Wireless Zone store can process your payment quickly and efficiently.


Q. How do I learn to use my new smartphone device?

A: Many of the Wireless Zone stores offer classes or one-on-one instruction on smartphone devices. You can contact your local store for information on upcoming classes.


Q. What is the Wireless Zone return policy?

A. Wireless Zone provides a fourteen (14) day customer satisfaction return period for all wireless devices. All returns and exchanges MUST be accompanied by the original sales receipt. A restocking fee may apply for all refunded wireless devices. Unless you terminate service within three (3) days of activation, you are responsible for your activation fee.

Defective Exchange: Per Verizon Wireless’ Defective Exchange Program, defective wireless devices may be exchanged in-store within fourteen (14) days of purchase. After 14 days, defective devices may be exchanged or replaced by Verizon Wireless through the mail, direct to consumer.

Accessories: Returns or exchanges of accessories must take place within fourteen (14) days of purchase. Merchandise received as an exchange cannot be re-exchanged or returned for a refund. All returns and exchanges MUST be accompanied by the original sales receipt. SD cards, batteries, Bluetooth headsets, and wired headsets are NOT returnable; prepaid cards and processing fees are non-refundable.

Accessory orders processed via the Endless Aisle Dropship Program are not eligible for cancellation or refund. Defective returns will be processed for purchases over $15.00 within thirty (30) days of purchase. Screen protectors/glass are not eligible for defective returns.


Q. Can I return an item I purchased at a Wireless Zone store to a Verizon Corporate store? Can I return an item I purchased at a Verizon Corporate Store to a Wireless Zone store?

A: No, you can only return the item to the store it was purchased. The item MUST be accompanied with the original sales receipt.


Q. How do I replace my lost, accidentally damaged or stolen device if I have equipment protection?

A: If you have protection coverage through the Verizon Wireless’ Asurion Wireless Phone Protection, you can file your claim directly with Asurion Customer Care at (888) 881-2622.

If you have protection coverage through the Wireless Zone’s ProtectCELL/Fortegra, you can file your claim by calling 877-775-3274. You can also contact or visit your local Wireless Zone store for guidance.


Q. Who can I call to clarify all the different charges on my Verizon Wireless bill?

A: Contact Verizon Wireless directly at (800) 922-0204 or visit www.verizonwireless.com. You can also visit your local Wireless Zone store.


Q. Can I use a Wireless Zone gift card at any Wireless Zone store? What can I use it towards?

A: Yes. It can be used towards the purchase of any mobile device or accessory, not to pay a Verizon Wireless bill.